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Terms & Conditions

Softrica > Terms & Conditions

Effective Date: 23rd  May 2021
 Last Updated: 25th August 2025

Welcome to Softrica. These Terms & Conditions (“Terms”) govern your use of our website, products, and services. By accessing or using Softrica’s website or services, you agree to comply with and be bound by these Terms. If you do not agree, please discontinue use immediately.

1. Acceptance of Terms

  • By using our services, you confirm that you are at least 18 years old, or have parental/guardian consent if under 18.
  • Continued use of Softrica’s services constitutes acceptance of these Terms.

2. Scope of Services

Softrica provides services including but not limited to:

  • Branding & Design
  • Marketing & Advertising Campaigns
  • Website & E-commerce Development
  • Social Media Management
  • Lead Generation Services
  • Consulting & Strategy

We reserve the right to modify, suspend, or discontinue any service at our sole discretion without prior notice.

3. Client Responsibilities

By engaging with Softrica, you agree to:

  • Provide accurate information, materials, and approvals needed to deliver services.
  • Ensure that all materials provided (logos, content, data, etc.) do not infringe third-party rights.
  • Respond to requests for approvals and feedback within agreed timelines.
  • Make timely payments as per invoices and agreements.

Delays or non-cooperation may result in project delays, additional charges, or termination of services.

4. Intellectual Property Rights

  • All original materials, designs, strategies, and deliverables created by Softrica remain Softrica’s intellectual property until full payment is received.
  • Upon full payment, rights to final deliverables are transferred to the client (except third-party stock content, software, or licensed assets, which remain under their respective licenses).
  • Softrica retains the right to showcase completed work in its portfolio, case studies, and marketing materials unless otherwise agreed in writing.

5. User-Generated Content

If you submit testimonials, reviews, or feedback, you grant Softrica a non-exclusive, royalty-free, perpetual license to use and display such content for promotional purposes.

6. Payment Terms

  • Payments must be made in accordance with the agreed proposal, quotation, or contract.
  • All fees are non-refundable, unless otherwise explicitly stated in writing.
  • Delayed payments may result in:
    • Suspension of services.
    • Late fees or penalties.
    • Withholding of final deliverables.
  • For recurring services (e.g., ads, social media, consulting), payments are due in advance at the start of each billing cycle.

7. No Guarantee of Results 

  • Marketing, lead generation, and advertising services are best-effort services and Softrica does not guarantee specific outcomes (e.g., sales, leads, rankings, revenue growth).
  • Client acknowledges that results depend on multiple factors beyond Softrica’s control, including market conditions, competition, consumer behavior, and client’s own business operations.

8. Confidentiality

  • Both parties agree to maintain confidentiality of sensitive information shared during the course of the project.
  • Softrica may disclose client information only as required by law or with client’s written consent.

9. Limitation of Liability

To the maximum extent permitted by law:

  • Softrica shall not be liable for any indirect, incidental, special, or consequential damages, including loss of profits, data, or business opportunities.
  • Softrica’s total liability under these Terms, whether in contract, tort, or otherwise, shall not exceed the total fees paid by the client for the services in dispute.

10. Indemnification

You agree to indemnify and hold Softrica, its employees, and partners harmless from any claims, damages, or expenses arising out of:

  • Misuse of Softrica’s services.
  • Breach of these Terms.
  • Violation of third-party rights by materials you provide.

11. Termination

  • Softrica may suspend or terminate services immediately if:
    • Payments are not received on time.
    • The client engages in unlawful activities or breaches these Terms.
  • Upon termination, all unpaid dues become payable immediately.

12. Refund & Cancellation Policy

  • Once a project or campaign begins, payments are non-refundable.
  • Any cancellation must be made in writing, with fees due for work completed up to the cancellation date.

13. Third-Party Services & Tools

  • Softrica may use third-party platforms, software, or services (e.g., hosting providers, ad platforms).
  • Softrica is not responsible for the reliability, pricing, or performance of such third-party services.

14. Modifications to Terms

We may revise these Terms at any time. Updates will be posted on our website, and continued use of services indicates acceptance of the updated Terms.

15. Governing Law & Dispute Resolution

  • These Terms are governed by the laws of India.
  • Any disputes shall be resolved exclusively in the courts of Surat, Gujarat.

16. Contact Us

If you have any questions about these Terms, contact us:

Softrica
 Office No. 312, Prime Shoppers, Vesu, Rundh, Surat, Gujarat 394518
 📧 Email: contact@softrica.com
 📞 Phone (India): +91 9104319997
 📞 Phone (USA): +1(929) 225-8682